Warranty Assist.
Because soldering iron + Monday morning = the occasional comeback.
AIRVIO Warranty Assist is a partial, capped reimbursement programme for verified workmanship faults on jobs you ran through AIRVIO. It's not insurance. It's not magic. It's a quiet little safety net under your bench.
No, you don't need to ring anyone. Yes, a real human reads every claim.
The numbers, plain and bold
Big enough to matter. Small enough to actually pay out.
Max per claim
£250.00
Per verified workmanship fault. Enough to cover a screen, a battery, and a coffee for the customer.
Max per shop, per year
£3000.00
Resets on a rolling 12-month window. If you're using it all, we should probably have a chat about your soldering technique.
Eligibility window
90 days
From the original repair's completion date. After that it's a vintage repair and we are not insuring vintage.
How it works
Four steps. No fax machines.
01
Customer comes back
Phone won't charge again. They're disappointed but polite. You're a saint and you book them in.
02
Open a claim in AIRVIO
Pick the original job. Pick the fault category. Drop a couple of photos. Hit submit. It took longer to read this card.
03
A real human reviews it
Usually within 2 working days. We'll either approve, reject (politely, with reasons), or ask one follow-up question.
04
We pay you back
Approved amount goes onto your next invoice as a credit. Or we send it directly. You pick on the form.
The deal
What's in. What's emphatically out.
Covered
- Workmanship faults on a repair you completed via AIRVIO
- Faulty solder joints, loose connectors, dodgy reassembly
- Re-fitting a part that failed (where you sourced the replacement in good faith)
- Issues reported within 90 days of job completion
- Jobs where the original ticket, photos and customer signoff exist in AIRVIO
Not covered
- Accidental damage. The phone fell down the stairs. Sorry.
- Liquid damage, post-repair. Even if they swear it wasn't them.
- Misuse, modification, or 'a mate had a go in between'
- Third-party parts or repairs after yours
- Customer regret. Buyer's remorse is not a fault category.
- Anything cosmetic that wasn't logged before/after
- Repairs not run through AIRVIO. We can only audit what we can see.
Why we built this
Because nobody else is doing it for indies.
The big chains don't sweat a £90 reimbursement. You do. One angry Google review and a free re-do at cost can wipe out your week. We're a tool company - but we'd rather be one less thing keeping you up at night.
So: a small, honest pot of money. Real rules. Real reviewers. No call centres, no chatbots dressed up as people, no quarterly underwriting reviews.
Avg review time
< 2 days
Approval rate*
71%
Human reviewers
100%
Underwriters
0
*Approval rate is a target while the programme matures. We publish it every quarter on this page. If you can find a competitor doing the same, we'll buy you a kebab.
Programme terms
The fine print, written by a human who reads it back to themselves.
1.Who's eligible
Any shop on AIRVIO Pro or Founding, in good standing, with no active subscription issues. Free-tier shops can browse this page wistfully.
2.What counts as a claim
A workmanship fault on a job that was opened, tracked, and marked finished in AIRVIO, reported by the original customer within 90 days of completion. The job ticket, original device notes, and any before/after photos must still exist in your AIRVIO account.
3.Caps
Up to £250.00 per approved claim. Up to £3000.00 per shop in any rolling 12-month window. We don't roll unused cap over. We don't accept "but I had a good year last year".
4.What we'll actually pay for
Parts cost and reasonable labour to put it right. Not the original customer's full refund. Not lost future business. Not your apprentice's hurt feelings.
5.Evidence we need
Original job ticket (auto-linked). At least one photo of the current fault. Customer's statement of the issue (theirs in their words is fine - screenshots count). If we ask for the part back, we ask nicely and we cover postage.
6.When we'll say no
Missing job ticket. Photos showing obvious impact/liquid damage. Repairs that were originally marked "advised not to proceed" or "customer declined warranty". Patterns of claims that look... let's say "creative".
7.Abuse & fraud
We log everything. We pattern-match across the network. Submitting a fraudulent claim is grounds for immediate suspension from the programme and, depending on how cheeky it is, from AIRVIO. We've never had to do it. We will if we must.
8.Payouts
Approved claims are credited to your next AIRVIO invoice by default, or transferred to your registered payout account on request. We aim for 5 working days from approval.
9.Programme changes
We may adjust caps, categories, or eligibility with 30 days' notice on this page. Any claim already in flight is honoured under the rules it was submitted under.
10.This is not insurance
Warranty Assist is a goodwill programme funded by AIRVIO from subscription revenue. It is not regulated insurance, not an FCA product, and not a substitute for proper public liability or business cover. Get those too. Please.
FAQ
Questions you'd ask in the pub.
Is this actually free?+
Yes, if you're on Pro or Founding. It's funded out of subscription revenue. We'd rather pay £200 to keep you trading than spend it on a billboard.
Can I claim on my own warranty terms?+
Your warranty with your customer is between you and them. Warranty Assist exists to help you afford to honour it when something genuinely goes sideways. The two stack - we don't replace what you already promised.
What if I disagree with a rejection?+
Reply on the claim with new evidence and we'll reopen it. If we still disagree, we'll write you a clear explanation. We aim to never be the kind of company that hides behind a clause number.
Will this affect my pricing?+
No. It's flat across Pro and Founding. There are no shop-level premiums, no claim history surcharges, no "you used it three times so you're now £20 a month more". That's not the deal we want to be in.
Why a cap?+
Because unlimited free money is how startups stop existing. The cap is set high enough to cover a realistic year of comebacks for a busy independent. If you're consistently hitting it, we'll come and shadow you for a week - half to help, half to learn.
Can I see what other shops have claimed?+
No. Privacy. But every quarter we'll publish aggregate stats - approval rates, top categories, common reasons for rejection - so the whole community gets sharper.
What about Free-tier shops?+
Free-tier shops aren't covered. We hate gatekeeping, but somebody has to fund this. Pro starts at the price of two pints a week. Yes, this is a recurring theme.
Got a comeback on your bench?
Open the original job in AIRVIO and hit "Open warranty assist claim". Two minutes. Then back to the screwdriver.